Retention Resource Center is focused on providing a range of customer retention focused services. Assessments are complimentary and recommendations are made to create customer contact designed to enhance customer retention. We offer online survey set up and high
quality over-the-phone customer contact.
Customers love the interaction. Our clients love the results!
“What a difference a call can make!” The feedback and information obtained by contacting customers, from even one phone call, have proven to be excellent tools businesses can use with confidence. Developing a strong customer experience program has a high return on investment. Retention Resource Center (RRC) specializes in developing customer friendly surveys to collected customer feedback into board room reports. A customer experience campaign is strategically planned, contact is made, and feedback gathered all to create results and reports to inform decision makers.
It’s all about making the RIGHT decisions for your business
Who better to guide you than your customers?
Creating a “Wow” customer experience throughout your organization is essential for growth and profitability. It is determined during your account set up what information will get the most results. Questions are designed along with phone and message scripts. All correspondence recommended is included in the client experience design process. On-line surveys are included in all packages. We set up the survey, provide you a link and you send in an email campaign, include in an newsletter or enews.
It’s all about the information obtained and how it is analyzed Service provided is based on results. After each campaign, Retention Resource Center provides individual client experience profiles and comparative reports which can be used to make informed decisions. All services include customized reports for our clients.
Recommended To Gain Meaningful Feedback
A phone call can make a difference in collecting feedback from your customers. Typically customers participating in paper or on-line surveys are either very pleased or not satisfied. We bridge the gap by capturing, on a random basis, a sample of customers giving you a more reliable snap shot of customer perception.
Recommended to broaden amount of feedback collected On-line surveys can be useful if implemented with the right elements for participation. On-line campaigns will compliment phone campaigns. We recommend on-line surveys as a way to capture feedback from those who prefer on-line communications.