Do you stay in touch with your policy holders?Keeping your policy holders aware of services/products offered, policy discounts, annual policy audits and resolving issues right away are just a few key practices agencies can implement to increase policy renewals, additional policy purchases and referrals.
Overcoming Competition: Consumers and businesses are bombarded with advertisements from competing agencies.Decisions are said to be weighed on pricing and not always service, but yet studies show policy renewals, additional purchases and referrals are based on service and the relationship with the agency.
Keeping Customers Satisfied Pays Off: The greatest way to impact policy holder loyalty is to increase customer commitment.The way to increase customer commitment is through increased customer interaction.J.D. Power and Associates' recently reported on how satisfied customers have higher renewal rates: Report: Highly Satisfied Customers Have Higher Auto Renewal Rates
Internal vs. Outsourcing: How does an agency go about contacting all its policy holders?Most of the time pro-active contact is given to office staff.Many times, contact gets put off to meet the demands of day to day activities. Retention Resource Center is focused on giving our clients the ability to provide consistent, meaningful interaction with its customers. We are focused on one thing and one thing only-staying in touch with your customers. Our services are customized to serve agents and their needs. If you are committed to customer loyalty as a way of building your business and can see the value in pro-actively contacting your customers, then give us call!Whether you have a 100 customers or 1000’s we will work with your agency to get the most from customer contact.
Agency Services Includes:
Customer Contact Assessment
On-Site Customer Contact Training
Customer Contact Campaign Design-Phone, Mail, On-Line, In Person
Customer Contact – For Active, Pre-Cancel and Cancelled Customers
On-Line Survey Set Up/Management
Customer Profiles, Feedback and Analysis Reporting
Getting Started: We make the process easy and our services are guaranteed to get results!
Contact RRC so we can learn more about your specifics and where our service will fit best for your agency
We will provide you with an assessment and a customized proposal/recommendation to get the most from contacting your customers.Although we have basic pricing in place, every business is unique.We will work with each agency to create a service package to fit your budget.